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Refurbished or recertified electronics safe to buy?

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May 6, 2011
Refurbished or recertified electronics safe to buy?

Dear CNET members,

Happy Friday! Last week's newsletter topic, "I'm sick of ink-sucking printers, buying advice needed" topped the newsletter contribution charts with a few posts shy of 300. Wow! In addition to the discussion contributions, many (more than 70) of you e-mailed me directly and shared your experience and advice on the topic. And while I love receiving e-mails from you to hear what's on your mind, I'm only one person. So I ask that in the future, please share it with the rest of the community by posting it directly in the discussion itself, this way your knowledge and suggestions can be read by everyone. Thanks!

Now, let's tackle Dig's question on buying refurbished and recertified electronics.

This week, we have a split decision on whether Dig should buy a refurbished or recertified electronic product. I knew presenting this question from Dig would draw opinions from both sides of the fence--some recommending to buy and some saying to avoid these types of products at all costs. We even have a few folks who are in the business who touch upon processing refurbished/recertified products. It's great to get their point of view on this subject. There really is no wrong or right, as you all have great points to share. The best part of this conversation is that it gets all of you to share your thoughts and experiences so that we learn from it and make the best decisions. I have selected a few featured answers in the Q&A section to start, but there are plenty more in the discussion itself. And since this was a split decision, let's take a poll and see where we end on whether you would buy refurbished or recertified electronics. By the way, I love seeing that folks are voting on the helpfulness of each of the contributions!

Have fun with the topic and poll! Thanks everyone for sharing your opinions and experience with all of us! And to all the moms out there, Happy Mother's Day!

Cheers!
- Lee


Got suggestions? Send me an e-mail: messageboards@cnet.com

Lee Koo
Lee Koo
CNET Community manager
Last week's question
Refurbished or recertified electronics safe to buy?
QuestionI am wondering about refurbished or recertified products that can be found on Web sites like eCost.com and many others. Sometimes they have really great deals on products, but most of the products are noted as refurbished or recertified and do not carry the same manufacturer warranty as new ones.

Does this mean that the products are taken in from the original manufacturer and rebuilt to be like new again, or are they products that have been returned for reasons other than a defect? Are they safe to buy, and safe in the sense that if the company does not want to give them a full warranty, why should we trust the product? If you have bought refurbished or recertified electronics, what has been your experience? Any advice on this is appreciated. Thanks.

-- Submitted by: Dig J.

AnswerFeatured member solutions
for last week's question:

 "Refurbished or recertified electronics safe to buy?"
-- Submitted by: GrotonDad

 "Depends on the product and who did the refurb"
-- Submitted by: Zouch

 "Refurbished, yes. Recertified, maybe "
-- Submitted by: ben_myers

 "Depends on the brand..."
-- Submitted by: darrenforster99

 "Refurbished electronics"
-- Submitted by: rcstan98

 "Original equipment manufacturer's"
-- Submitted by: Chaos-Katie

 "Certs refurb your mouth"
-- Submitted by: IronManCurtis

 "Buying refurbished"
-- Submitted by: chaslinux1

 "My experience is no."
-- Submitted by: Zorched

 Read all member contributions

 Thanks to all who contributed!

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Check out next week's question:
If I forward this e-mail to 10 people, will I win $1,000?
Next week's questionMember Jaye asked, how true are these?

1) Any time you see an e-mail that says "forward this on to '10' (or however many) of your friends," "sign this petition," or "you'll get bad luck," or "you'll get good luck," or "you'll see something funny on your screen after you send it," or whatever--it almost always has an e-mail tracker program attached that tracks the cookies and e-mails of those folks you forward to. The host sender is getting a copy each time it gets forwarded and then is able to get lists of "active" e-mail addresses to use in spam e-mails or sell to other spammers. Even when you get e-mails that demand you send the e-mail on if you're not ashamed of God/Jesus--that is email tracking, and they are playing on our conscience. These people don't care how they get your e-mail addresses--just as long as they get them. Also, e-mails that talk about a missing child or a child with an incurable disease, "how would you feel if that was your child"--e-mail tracking. Ignore them and don't participate!

2) Almost all e-mails that ask you to add your name and forward on to others are similar to that mass letter years ago that asked people to send business cards to the little kid in Florida who wanted to break the Guinness Book of... Click here to read on

-- Submitted by: Jaye B.

  If you have some advice for this member or just want to share with some of us the dos and don'ts about using e-mail, click here to submit your advice, suggestions/opinions, or tips. I'm sure it would be helpful to many

Have a tech-related question?
Click here to e-mail us on one of these topics:

· PC troubleshooting
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· Internet security
· Digital cameras
· Home audio & video

Need help tech right away? Don't wait for us, post your questions in the CNET forums for all the tech help and how-tos.
Quick pollCommunity quick poll
Weigh in on this week poll topic!
Do you buy refurbished or recertified electronics?

(Please click on button to vote)

 Yes, all the time. (How has it worked out?)
 Yes, occasionally. (How has it worked out?)
 Yes, but it depends. (On what?)
 No, I always buy new. (Why?)
 No, but it has crossed my mind. (What stopped you?)
 I have in the past, but never again! (What happened?)
 Never gave it a thought. (Why not?)

Vote and discuss it here!
Simple question, simple answer
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3. How do I wipe really old computers?
Help your fellow members
1. Windows 7: Live Mail lost e-mails

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