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Jumat, 25 Februari 2011

My computer has fallen asleep and it won't wake up!

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February 25, 2011
My computer has fallen asleep and it won't wake up!

Dear CNET members,

Happy Friday! Just a quick announcement for all you Android fans, owners, or potential Android product owners. We opened up a brand-new Android forum on CNET for you to talk shop about anything relating to Android products. So if you have product questions, troubleshooting needs, buying advice, or just simply want to discuss news and topics on the Android platform with your fellow members, swing on by. Now let's tackle Robert's question, to see if we can figure out why his Windows 7 system wakes up from hibernation and then after a period of time goes blank--no mouse, no background, and seems to have gone back into hibernation again; it won't wake up without a cold reboot.

I've heard of many systems not waking up from hibernation, but in your case, Robert, where the system goes back into a hibernation-like state after a few minutes coming out of hibernation is quite odd. If hibernation is causing this issue, many of our members have suggested to simply disable hibernation mode in Windows all together as a solution, but that doesn't really cover why it is happening. Unfortunately as you read through our member suggestions, you'll quickly come to realize, hibernation issues as described by members can range from a variety of culprits from, BIOS needing updating, the way you upgraded to Windows 7, to video drivers being a culprit. One member, DTavona, even mentioned that it may not be related to hibernation at all, as it is a known issue from the manufacture with the laptop's BIOS.

In all, a lot of knowledge was shared, and hopefully there are some things you can perform to successfully address the issue. But if things get a bit too risky or involved to attempt, as much as I hate to say it, if you can live without the hibernation mode, the simple solution would be to disable it altogether. A reminder: whichever route you take, back up your data, just in case.

Good luck, Robert, and if you get a chance, please--and I mean please--tell us how things worked out. Thank you, everyone, for helping Robert out; I know there isn't always a single solution, but the best we can do share all we know to come up with a solution that may work. Take care, everyone. Have a great weekend!

Cheers!
- Lee


Got suggestions? Send me an e-mail: messageboards@cnet.com

Lee Koo
Lee Koo
CNET Community manager
Last week's question
My computer has fallen asleep and it won't wake up!
QuestionI have a perplexing situation with my three-year-old Toshiba laptop. If I resume working after allowing the computer to hibernate, a bit after that (maybe 10 minutes) the screen goes blank--no mouse--no background. Hitting Ctrl+Alt+Delete does not bring up the Task Manager. Nothing I do seems to work except physically shutting the on/off switch, waiting a bit, and rebooting. I get a message upon reboot that the machine was not shut down properly. The machine has an AMD 64 X2 Athlon processor 1.7Gb. I have 2 GB of RAM installed and Windows 7 Home premium. The drivers seem to be all up to date. I have an active antivirus/firewall running.

What would cause such a problem? Any suggestions in solving the issue? This is driving me nuts. If I don't allow the computer to hibernate, I can run it all day without any problems. Thank you in advance.

-- Submitted by: Robert F.

AnswerFeatured member solutions
for last week's question:

 "Toshiba laptop going blank after return from hibernation"
-- Submitted by: DTavona

 "Windows 7 Home Premium could be your problem"
-- Submitted by: darrenforster99

 "Computer won't wake up"
-- Submitted by: Gcmartt

 "I KNOW "
-- Submitted by: Glanz4

 "Narcoleptic computer"
-- Submitted by: 1anson

 Read all member contributions

 Thanks to all who contributed!

Previous questions and answers
1. Why are computers still so difficult to use?

2. Please help! I cannot access my external drive.

3. Should we be concerned about viruses on our smartphones?

4. What's the latest in wireless router technology?

5. My system is dragging; do I have a memory leak?

 All previous Community newsletters
Community buzz
1. Roku XDS or cheap Blu-ray?

2. What is the shelf life for a SD-Card?

3. Can eBook readers download books from the public library?

4. Windows 7 extremely slow startup

5. Microsoft Security Essentials effectiveness

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Mac nugget
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Security alerts and updates
1. Security news - February 25, 2011

2. Updates - February 25, 2011

3. Vulnerabilities and fixes - February 25, 2011

 More from the security forum
Check out next week's question:
How can I get rid of all my duplicate files in multiple hard drives?
Next week's question Is there a program that will go through both internal and external hard drives to display those files that are duplicated, triplicated, etc.? Unfortunately, I now have several copies of computer backups on my current computer due to former computer issues on other computers. I did not have time to go through all the documents to see if one system had documents updated within files that another may not have. I believe I have three other backups of my former computers on my system now, which does use a lot of memory, but it is also not an efficient use of storage. Now, I have an external hard drive that has backed up all documents and pictures on its hard drive, which means it, too, has the additional backups on it. I want to "clean house"! I'm running a Windows Vista Home system. Thank you for your assistance.

-- Submitted by: Cynthia S.

  If you have an answer to this question, click here and click the "reply" to submit your advice, suggestions/opinions, or tips.

Have a tech-related question?
Click here to e-mail us on one of these topics:

· PC troubleshooting
· PC upgrading
· Digital music
· Consumer electronics
· Multimedia
· Internet security
· Digital cameras
· Home audio & video

Need help tech right away? Don't wait for us, post your questions in the CNET forums for all the tech help and how-tos.
Quick pollCommunity quick poll
Weigh in on this week poll topic!
When you leave your computer for a period of time, what do you do?

(Please click on button to vote)

 Shut it down. (Why?)
 Let it hibernate. (Why?)
 Put it to sleep. (Why?)
 Just leave it running. (Why?)
 Other (What is it?)

Vote and discuss it here!
Simple question, simple answer
1. Will an external hard drives increase the capacity of my old hard drive?

2. Free office version compatible with Windows 7

3. Remote control of my PCs when I am away from home
Help your fellow members
1. Do Androids and Macs work well together?

2. Playing Video from an external USB hard drive, stops and stutters

3. Best cases for iPhone 4?

4. Which camera is best for video along with photos?

5. Password security

More from the CNET forums
 Windows 7  Windows XP  Digital cameras
 Desktops  Laptops  MP3 players
 Home audio & video  Spyware, viruses, & security  View all forums



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